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Frequently Asked Questions
1) How do I topup my EZ Calling Card account?
2) Do I need to pay when I sign up as a new member?
3) How do I purchase a calling card after registering as a member?
4) Which calling card should I buy?
5) After purchasing a calling card, how do I call?
6) Can I get replacement for lost/expire card?
7) Can I use the calling card when I am overseas?
1) How do I topup my EZ Calling Card account?
There are 2 methods to top up your account. You can topup:
1) Via eNets Internet Banking
After logging in, go to Top Up My Account.
There is a transaction fee of minimum $1 or 5% of the top up amount (whichever is higher) or
2) Via AXS Stations
Using ATM Card from DBS, POSB, Citibank, OCBC Bank, Standard Chartered, UOB or May Bank
Go to any AXS Station -> Top-Up -> EZPay.SG -> Top Up Account (There is a flat transaction fee of $0.70 irregardless of top up amount.)
2) Do I need to pay when I sign up as a new member?
Online registration is absolutely FREE. There is no fees involved.
At the same time, each new member is entitled to 100 free SMS.
Terms & conditions apply.
3) How do I purchase a calling card after registering as a member?
After logging in, choose a calling card and the quantity and buy.
4) Which calling card should I buy?
All the calling cards can be used to call any country. You may like to do some check with the respective calling card providers on the calling rates.
5) After purchasing a calling card, how do I call?
You may go to Calling Card section, and click on the image of the calling card you purchased for calling instructions.
6) Can I get replacement for lost/expire card?
No, you can't. Please ensure that you finish using the credit before expiry date. If you lost the pin, you may retrieve the purchase details at My Account Information > Track My Purchases.
7) Can I use this calling card when I am overseas?
If the card service provider has an access number overseas, you will be able to use the calling card.
Got A Question?
Call us at 65-63431895 or
email us at sales@ezpay.com.sg !